Returns policy » Sereni Capelli Nederland

RETURN POLICY

You have the right, by law, to withdraw from an agreement concluded on the Internet, without explaining the reason, within 14 days of delivery of the products.

Our company offers you 60 days to return, without the need for explanations.
After returning the product, your money will be refunded.

In our company, any buyer has the right to withdraw from the purchase agreement for no reason, within 14 days of delivery of the products. The rule also applies to purchases made in our physical partner stores or partner platforms.
In order to exercise this right, you must notify us of your decision to withdraw from the purchase agreement within the above-mentioned period. In this regard, you can contact us at contact@serenicapelli.nl.

In the event of your withdrawal from the agreement, we will reimburse you for the cost of purchasing unused products. If you withdraw within 14 days of delivery of the products, the return costs will be borne by you. 1. It is necessary to ship the products immediately, no later than 5 days from the date of withdrawal, or to bring the products in person to our store. 2. Please note that you will be held responsible for any reduction in the value of the products, as a consequence of handling them in a manner other than that necessary to familiarize yourself with the nature, properties and functionality of the product (eg if you use a product even though you have already tried). Please also note that you may not withdraw from the agreement in the case of open and used products that cannot be returned for hygiene reasons (eg if the product has been opened and you have used from the amount of cosmetic preparation that comes into direct contact with the skin).

 

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